Common Questions
Solar Questions. Straight Answers.
If your question is not here, call us. We would rather tell you something inconvenient up front than have you find it out after you sign.
General
Does GN Solar Solutions work directly with homeowners?+
Yes. GN provides residential solar solutions for homeowners seeking professional installation, battery storage, and long-term system support.
What areas do you serve?+
GN primarily serves Maryland, Virginia, and Washington, D.C. Partner and commercial project coverage may vary depending on project size and scope.
Are you licensed and insured?+
Yes. GN Solar Solutions LLC holds Maryland Home Improvement Commission license #168849, listed as active with the Maryland Department of Labor. We are licensed, insured and bonded, and certificates are available on request.
Do you speak Spanish?+
Yes. Evaluations, proposals, service calls and paperwork in English or Spanish.
Installation & Process
Do you install commercial solar?+
Yes. GN supports commercial solar projects throughout our service territory, subject to project scope, engineering, permitting, and site requirements.
Do you install battery storage?+
Yes. Battery storage can be incorporated into new solar projects or evaluated for compatible existing systems.
What happens after installation?+
Projects may require inspection, commissioning, utility approval, and permission to operate before the system can be fully activated. GN coordinates the applicable project closeout process.
What equipment do you work with?+
We are certified SolarEdge and Enphase installers. Warranty terms come from the equipment manufacturer and vary by what we spec for your roof, so we put the exact terms in writing on your proposal for you to read before you commit.
Will my system work during a power outage?+
A standard grid-tied system shuts down automatically during an outage. That is a safety requirement so line workers are not exposed to power from your roof. If staying powered through outages matters to you, say so at the evaluation and we will walk through what that would take.
Existing Systems
Do you service systems installed by another company?+
Yes. GN provides service, diagnostics, repair, remediation, equipment replacement, and detach-and-reset support for existing solar systems. It does not matter who originally installed the system or whether that company is still in business.
Can GN remove solar panels for a roof replacement?+
Yes. Our detach-and-reset service allows panels and associated equipment to be safely removed for roofing work and professionally reinstalled afterward. Book the detach before your roofer starts so the two crews are not waiting on each other.
My production dropped. What now?+
Usually a failed inverter, a dead string, heavy soiling, or animals under the array. We diagnose the actual fault and give you the finding and the cost in writing before any repair work starts.
For Solar Companies & Contractors
Do you work with other solar companies?+
Yes. GN supports EPCs, developers, roofing companies, sales organizations, and other industry partners requiring dependable installation and field operations.
What partner services do you provide?+
Site surveys, permitting support, BOS procurement, installation, QA/QC, commissioning, inspections and closeout, plus service and remediation. Work goes out under your brand.
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